Shipping and Returns
Shipping Policy
1. Local Hospital Delivery
We offer FREE delivery of your order to a patient at the following Wexner Medical Center locations:
James Cancer Hospital, Ross Heart Hospital, University Hospital, Brain & Spine Hospital, & OSU East Hospital.
***please note that the James, Transplant and some select units cannot have live plants and flowers due to the sensitive nature of their treatment***
To select Local Hospital Delivery, simply follow the prompts during checkout to provide the patient's full name & delivery hospital.
Orders received after 3pm on weekdays or on a weekend or holiday are subject to be processed the following business day.
2. Pick Up at The Scarlet Ribbon Gift Shop
FREE order pick up at The Scarlet Ribbon Gift Shop
Pick up your order in person at the UH Gift Shop, Monday-Friday 8:00am-5:00pm or at OSU East Gift Shop, Monday-Friday 8:00am-4:00pm, by showing your confirmation email stating that your order is ready for pickup.
Orders received after 3pm on weekdays or on a weekend or holiday are subject to be processed the following business day.
The Scarlet Ribbon Gift Shop is located within University Hospital (Rhodes Hall) at 410 W. 10th Ave. Columbus, OH 43210 or at the OSU East Hospital at 181 Taylor Ave. Columbus, OH 43203.
3. Ship to Residence
An $8.00 shipping fee will be added to have your order shipped within the United States.
Orders received after 3pm on weekdays or on weekends/holidays will be processed & shipped the following business day.
Return Policy
Items can be returned to The Scarlet Ribbon Gift Shop with a valid receipt.
Merchandise can be returned at our retail locations during normal business hours or returned by mail to:
The Scarlet Ribbon Gift Shop
410 W 10th St.
Columbus, Ohio 43210
ALL items must be is resalable condition. Merchandise cannot be worn, washed or used.
If you feel you have a defective product, please call us at 614-293-8942 and we can further assist you.
No returns on personal care items.